How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location and carrier availability.
Will I receive tracking information?
Yes, once your order has been shipped, you will receive a confirmation email with tracking details.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
How do I start a return?
To request a return, please contact us at contact@shophalo.co with your order details.
Can I exchange an item?
We currently do not offer direct exchanges. The fastest option is to return your item and place a new order.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at contact@shophalo.co and we’ll make it right.
Can I cancel or change my order?
If your order has not been processed yet, we may be able to make changes. Contact us as soon as possible after placing your order.